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Application is made by completing the Registration form. An offered place will not be guaranteed until the deposit has been received with the completed registration form. Priority is given to siblings of children already enrolled.


Our Policies

Settling In

Little_Haven_139_webMost children will benefit from having a period of adjustment, especially if this is the child’s first experience of care outside the home.

When a child starts, parents/carers are requested to make arrangements to stay with their child. The parent/carer is offered a comfortable seat in the classroom from which to observe and provide reassurance; the child is invited to join the group and explore the activities.
The child’s readiness to stay alone is discussed with the parent/carer and the length of the settling in period is guided by the individual needs of each child.

Trips and Outings

To further the children’s learning experiences they will occasionally visit local places of interest e.g.; the library, parks and museums.

Trips further afield will be notified of in advance and parents will be asked to sign a consent form which will state:-

  • The place to be visited
  • Date of the trip
  • Time of departure and return
  • Mode of transport
  • Any particular items the children may need to wear or bring with them
  • A telephone number where the party can be reached in an emergency
  • Whether or not the parent/carer is able to accompany the party

Whilst the children are out children they will always be accompanied by a staff member or their Parent/carer when using public toilets.

Holiday Childcare

During school holidays and half term breaks we are able to accommodate children up to 8 years of age. They will be able to enjoy a full day of activity and fun with a full nutritious lunch and tea included.

Children under 5 normal sessions rates, children 5 and over £50 per day.

8.30 – 1.00pm £25.00
1.00 – 6.00pm £25.00

If a child is lost

The attendance register is marked on the arrival and departure of each child. Parents must ensure that a staff member has noted their child’s arrival and departure before leaving.

If a child is missing the person in charge and another staff member will begin a search of the premises immediately. If, shortly after a search of the building, the child is not found, the child’s parents and the police will be contacted.

At the start of any trip, before leaving the classroom, the attendance register is marked and it is established who will be responsible for which child (ren). Parents will usually be asked to be responsible for their own child (ren).

Whilst out frequent headcounts will take place e.g. when getting on and off transport, after visits or a movement from one place to another.

If a child is lost, where possible, the party will remain in its present position and the venue authorities will be notified immediately. Members of staff will join in the search for the child.

If a child is not collected

  • In general, 30 minutes from the time the child is due to be collected will be allowed before the following measures are attempted. This will be varied depending on the normal punctuality of the person collecting the child.
  • Attempts will be made to contact the parent/carer by telephone. Please ensure that all contacts numbers are current.
  • If the home or place of work is near enough, someone will be sent to that address.
  • If the parent/carer cannot be located, the other adults authorised on the registration form to collect the child will be telephoned.
  • If it has not been possible to make contact with the parent/carer or other listed contacts, Social Services will be contacted. They will be informed of the child’s name, address, telephone number, date of birth and other relevant details.
  • Before finally handing over responsibility for the child to a Social Worker, the person in charge will ensure that notes are left on the setting front door and put through the door of the child’s home, reassuring the parent/carer that the child is safe and asking them to contact Social Services at a given add

Absence & Sickness

If your child is going to be absent for any reason please notify us on 020 7503 7139 or 07903 543 627.Please do not bring your child to the setting if you suspect they are unwell. It is of the utmost importance to do everything possible to reduce the spread of infection.Please telephone to let us know if your child will be absent and the nature of the illness.
  • A runny nose or mild cough in an otherwise healthy and energetic child is not considered an illness. A high temperature, poor appetite, lethargy, tearfulness, skin eruptions, sticky eyes – are the most common indicators of illness.
  • If your child has been at home due to illness please ensure they are recovered enough to rejoin the group. This greatly reduces the risk of them catching other infections while their immune system is low. Your child should have been 24 hours cleared of symptoms before returning. In certain circumstances it may be necessary to provide a note from your child’s doctor to confirm that they are well enough to be in the group.
  • Only medicines prescribed by a doctor can be administered to your child and you will be asked to complete the relevant forms. Please keep in mind that if you give your child Calpol or similar in the morning it may provide temporary relief for pain or illness but when it wears off the result can be an unhappy, infectious child.
  • Please ensure that your contact telephone numbers (particularly mobiles) are up to date. Be assured, we will only ask you to collect your child if absolutely necessary.
  • In cold weather all children should have either a coat and a warm hat or hood that stays in place.
  • Gloves or mittens attached to the coat by string or elastic aids independent dressing.
  • Tights/leggings under trouser are recommended for boys as well as girls when very cold.

Only prescribed medicines from a doctor can be administered to children with the manager’s approval. Parents will be asked to sign a form giving Consent for Medicines Administration.

If a child is receiving antibiotics for illness they should remain at home until the treatment is completed, or provide a doctor’s note to confirm that their illness is not contagious and the child is fit enough for the demands of group play.

When a child becomes ill in our care every effort will be made to contact the parents/carer, who will be requested to collect their child as soon as possible. In most cases when a child is sent home unwell it would be beneficial for them to see a doctor.

Children suffering from vomiting or diarrhoea must not return until at least 24 hours have elapsed from the last bout of vomiting or diarrhoea and the child is eating normally.

So for example if a child last vomited at 11pm on Tuesday, ate a hearty breakfast at 8am on Wednesday, they would stay at home on Wednesday and with no further vomiting through the day or night, they would return on Thursday morning.

Administration of Medication

  • Only those medicines which are part of a specific prescribed course of treatment will be administered. No other form of medication will be given.
  • No medication will be given without the written request of the parent or guardian.
  • Consent for Medicines Administration form must be completed. The form must be signed and dated, name the medication, state the dosage and time to be given.
  • Staff must be informed of the medical condition that requires a child to take medication.
  • Always confirm with the setting manager that the particular medicine may be safely administered at the setting. The advice of a pharmacist or doctor may be needed before accepting this responsibility.
  • Staff must be made aware of the possible side-effects that the medication may have on the child.
  • The label on the container should state clearly:

- the child’s name
- the name of the medication
- the time it is to be taken and in what quantity
- expiry date

    • All prescribed medicines must be supplied in child-proof containers.
    • All medicines will be kept out of the reach of children.
    • A record of all medication administered will be made on a Record of Medication Administered form, specifying the date, time, name of the child, medication and dosage given. The record will be signed by the staff member administering and counter-signed by the other staff member as a witness.


      • All accidents whether involving children or adults will be recorded on an ACCIDENT REPORT FORM.
      • Parents will be informed of any accident involving their child that has been entered on a form.
      • All staff know the whereabouts of the first-aid kit. Its contents will be checked weekly for replacement.
      • A file containing MEDICAL AND CONTACT INFORMATION for staff and children will be kept close to the first-aid kit and the telephone.
      • This file will be consulted should first-aid need to be administered. Care will be taken to keep its contents confidential.
      • The accident book will be subject to regular staff discussion to consider whether the accident could have been avoided and whether any practice should be altered to avoid re-occurrence.

Managing Children's behaviour

We invite parents and carers to share this policy with us, to promote consistency by all adults who are significant to the children.
      • When dealing with children’s behaviour, staff and parents need to be clear about the differences between ‘difficult’ and ‘unacceptable’ behaviour. As limit-makers it is important that we use a positive and consistent approach that encourages the development of self discipline and desirable behaviour in children. No punishment of any kind is used in our setting.
      • Difficult behaviour describes an individual child who may be disruptive. What is difficult behaviour for one adult may not necessarily be difficult for another. When a child is being disruptive, staff will defuse the situation and re-direct not punish a child. Recurrent incidents will be discussed with parents to find the best way of dealing with them.

Unacceptable behaviour refers to our overall policy and may include violence, racist remarks or the destruction of equipment. The setting is aware that while it is appropriate to reject a child’s behaviour it is never acceptable to reject a child. However there are rare occasions when positive practices alone do not alter or prevent unacceptable behaviour. This may affect the group as a whole and it may become necessary to exclude a child either temporarily or permanently. This last course of action is at the discretion of the manager whose decision shall be final.

Special Educational Needs

It is our aim that all children at Little Haven should have equal access to all of our educational provision and receive a broad and balanced curriculum whatever their educational status may be.

Little Haven is committed to the philosophy that children with Special Educational Needs (SEN) have the right to be educated alongside their peers and as such will be integrated into the setting. The Setting will endeavour to ensure that any concerns identified are catered for accordingly.

Identification of Special Educational Needs The Code of Practice on the Identification and Assessment of Special Educational Needs is part of the 1993 Education Act. All professionals working with children must have regard to the code. The Code outlines the following definition of SEN:

          “A child has special educational needs if he or she has a learning difficulty which calls for special educational provision to be made for him or her.”
        • A child has a learning difficulty if he or she:
        • has significantly greater difficulty in learning than the majority of children of the same age.
        • has a disability which either prevents or hinders him/her from making use of the educational facilities of the kind normally available for children of his/her age.
        • for under fives, a child has special educational needs if s/he is likely to fall into either of these two categories when reaching statutory school age.

(Taken from the Code of Practice on the Identification and Assessment of Special Educational Needs)

A child will not be considered as having learning difficulties on the sole merits of not having English as their first language.

Role of the SENCO (Special Educational Needs Co-ordinator)
The SENCO is the point of contact for parents to discuss the particular needs and concerns of their child. The SENCO will oversee the children’s records, ensuring that they are kept up to date with the relevant information. The SENCO also has responsibility for information, training and maintaining links with the Local Education Authority (LEA) and professionals in specialist fields.

Partnership with Parents

          Little Haven aims to act sensitively and work positively with parents to develop their child’s potential. We shall do so by ensuring that parents are:-
        • are involved at all stages of the process and their views and opinions will be taken into account and will form part of all decisions to be made
        • kept informed of their parental and legal rights and
        • are supported in dealing with other professionals and agencies.

We will use translated material and interpreters as necessary. Further details on the procedures for Identification and Assessment may be obtained from the manager.

Health & Safety

All employees and users of Little Haven have a duty to take reasonable care for the health and safety of themselves and others. In this regard, all of the settings’ policies and procedures must be fully observed.
      • Regular inspections and Risk Assessments of equipment, premises and places regularly visited will be carried out to comply with Ofsted standards and Health and Safety Regulations.
      • All hazards and dangerous occurrences must be reported immediately to the person in charge in order that corrective measures may be taken.
      • Entrances, exits, halls and passages ways are kept clean and free from obstruction.
      • Heating, lighting and ventilation systems are properly maintained and serviced.
      • Electric plugs, power points and hot water are child safe. Dangerous substances are safely stored not accessible to children.
      • Fire drills are carried out regularly.
      • First Aid facilities are provided. At least one adult with first aid qualifications is available at all times. Only prescribed medicines from a G.P. can be administered with the manager’s approval.
      • All accidents are recorded in the Accident report book.
      • During the session the required numbers of adults are on duty at all times.
      • The attendance register is marked at the beginning of the session so that staff knows which children and adults are present in case of an emergency. The register will be kept on the premises until the end of the session.
      • At the beginning and end of each session a member of staff will be at the door. Each child must be safely collected by someone known to the setting and/or authorised to do so. If someone not previously authorised is collecting your child then parents must notify the setting (in writing) with the name and contact telephone number of the person collecting their child.
      • Sleeping children will be regularly monitored and a baby monitor is used as well.
      • In the case of serious accident the child will be taken to hospital for treatment accompanied by a member of staff and the parent/carer will be notified.
      • On trips or other occasions, in the interests of safety, we ask parents/carers to be responsible for their own children.
      • All visitors must sign in the Visitors’ Book.
      • Smoking is not allowed on the premises.

Safeguarding Children

We are committed to the safety and welfare of all children and recognise, through our daily contact with them, recognise that we have an important child protection role. It is our wish that the setting maintain, as far as possible, an open and honest relationship with parents. Parents/carers are advised that it is important to let staff know about any injuries their child has and how they have been sustained. Parents/carers are also required to record any such information in the Incident Book kept in the setting.

The setting has a duty to report any suspicions of abuse to the Local Authority.

The Children Act 1989 places a duty on the Local Authority to investigate such matters. We will follow the procedures set out by Islington Social Services and will seek advice at all stages. This policy lays out the procedures that will be followed if we have reason to believe a child is at risk. At all times confidentiality will be respected.

In the event of a Safeguarding Children issue, parents/carers will be informed that the settings’ concerns regarding their child will be discussed with Social Services.

(With the exception of suspected sexual abuse when Islington Social Services will be informed first, to avoid the possibility of the abuser putting pressure on the child to deny or withdraw their allegation.)

(including Bullying)
Action will be taken under this heading if the setting has reason to believe that there has been a physical injury to a child, including deliberate poisoning, where there is definite knowledge, or a reasonable suspicion that the injury was inflicted or knowingly not prevented.

Any sign of a mark/injury to a child when they come in will be recorded.
The incident will be discussed with the parent/carer.
Such discussion will be recorded and the parent/carer will have access to such records.
Any query regarding the injury will be referred to Social Services.


Action will be taken under this heading if the setting have witnessed occasions where a child indicated sexual activity through words, play, drawing or had an excessive pre-occupation with sexual matters or had an inappropriate knowledge of adult sexual behaviour.

  • The observed instances will be recorded and the matter referred to Social Services.


(including Bullying)
Action will be taken under this heading if the setting has reason to believe that there is an adverse effect on the behaviour and emotional development of a child caused by persistent or severe ill treatment or rejection.

    • Any cause for concern regarding the child’s emotional state will be recorded.
    • The concern will be discussed with the parent/carer.
    • Such discussions will be recorded and the parent/carer will have access to such records.
    • Any query regarding the circumstances will be referred to Social Services.


      Action will be taken under this heading if the setting have reason to believe that there has been persistent or severe neglect of a child (for example, by exposure to any kind of danger, including cold and starvation) which results in serious impairment of the child’s health or development.
    • Any such concern will be recorded.
    • The concern will be discussed with the parent/carer.
    • Such discussions will be recorded and the parent/carer will have access to such records.
    • Any query regarding the circumstances will be referred to Social Services.

Where there is an allegation against a member of staff suspension of the person concerned is not automatic. Careful consideration is given to an appropriate course of action, taking into account the seriousness of the allegation and the risk of harm to the children.

When necessary the manager will seek advice from the local authority’s support services. If a parent or colleague has a concern about a member of staff they should speak directly to the manager.

Evacuation Drill

Children are taught that at the sound of the whistle they stop whatever they are doing and then follow the clear and precise instructions indicated by the person in charge.

All staff members must be aware of their role in vacating the building so that in case of an incident the drill can be carried out quickly and efficiently. Staff must also have knowledge of the building and fire exits and an understanding of fire appliance use and their locations within the building.

Evacuation drills take place twice a term so that both the children and staff feel happy about the evacuation procedure. The date and time of the drills are recorded for reference. The register is checked to ensure that all the children are present.

In the case of a fire a nominated member of staff will telephone 999 to call the Fire Brigade.

In the event of an emergency evacuation, short term accommodation will be taken at a neighbour’s house.

Complaints & Compliments

We invite the users of Little Haven to give us their views and consider comments received from customers as useful feedback for better planning for the future. Formal complaints should be given in writing to the manager.
      The parent/carer may expect a response within the following timescales: -
    • written acknowledgement to be issued within 3 working days
    • full written reply within 10 working days following investigation into the circumstances of the complaint and any appropriate action having been taken.

For complaints or compliments: You may contact: -

The Office for Standards in Education (OFSTED) The National Business Unit, Ofsted,
The Royal Exchange Buildings
St. Ann’s Square
M2 7LA

Telephone : 08456 404040

Terms & Conditions

Deposits & Liabilities
Once a place has been offered a full months fee deposit is required, the deposit is held as payment for your final months fee, provided that a full month notice has been given.

The deposit is non refundable if you withdraw before the start of the first month.  If you take the place you will be liable for payment of a full month’s fee even if you do not subsequently take the place.

Payment of Fees
One full months fee is due on the first day of starting, payable via direct debit into the Little Haven bank account or by cheque or cash.  Dishonoured cheques will incur a surcharge of £25.00 per cheque; returned direct debits will incur a £30.00 surcharge.  Late payment of fees will incur a surcharge of £70.00.

Bank holidays are payable where they fall in the month

Withdrawal of child
A full months notice is required. Notice must be given in writing on or before the child’s first day of the final month.  Notice of intention to withdraw part way through a month will be liable to pay the fees for the next full month.

Rules and regulations
By registering a child at Little Haven Childcare, Parents and carers agree to abide by the policies and procedures in place. A copy of our policies and procedures are available in our parents/carers handbook.

Term Dates
Little Haven is open 48 weeks of the year, dates given on application.

You will need to provide your child with a pair of indoor slippers which should be marked clearly with the child’s name, it is important that children wear clothing that you do not mind getting dirty.  Your child will need a spare set of clothes which should be labelled clearly with first name and surname, Little Haven can not take responsibility for loss of clothing. To further your child’s independence please avoid difficult fastenings which can only be operated by an adult, (i.e. dungarees).

If wet clothes are sent home please replace the next day.

Parent/carers need to provide children with sunscreen, sunhats during the summer months.

A spare set of wellington boots and waterproofs are needed for garden time and nature walks, please ensure that the child’s name is labelled fully in both.  These will be kept in the setting.

A nutritious mid morning and afternoon snack will be offered to your child. A healthy lunch will be served from 12pm; all meals are freshly prepared each day.  Menus include seasonal and cultural items, deserts may sometimes be what the children have baked that morning, please see sample menu.

Sweets, chocolates, carbonated sugar drinks or snacks such as crisps are not allowed in the setting. Nuts or any foods containing nuts are not allowed in the setting.

With the exception of a comfort toy please discourage your child/children from bringing other toys to the setting as they may get lost or broken.